At AK TEX, we carefully inspect and pack every order before dispatch to ensure that you receive your products in proper condition.
Please read this Return & Exchange Policy carefully before placing your order.
1. All Sales Are Final
All sales at AK TEX are final.
Once an order has been successfully placed and confirmed, it cannot be returned or exchanged simply because you changed your mind, selected the wrong size, or no longer wish to keep the product.
We do not accept returns or exchanges for:
- Change of mind
- Wrong size selected by the customer
- Wrong color selected by the customer
- Personal preference
- Product no longer required
- Difference in color caused by screen or device settings
- Minor variations in fabric, print, embroidery, or measurements
- Products that have been worn, washed, altered, damaged, or used
Please carefully review the product details, size information, description, and other available information before placing your order.
2. No Refunds or Exchanges
As all sales are final, AK TEX does not offer refunds, returns, or exchanges for normally delivered products.
Once the product has been delivered in accordance with the order placed by the customer, the order will be considered completed.
3. Damaged Products
If you receive a product that appears to be damaged or defective, please contact us immediately after delivery.
You may be required to provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- An unboxing video, if available
- A description of the issue
Our team will review the claim and determine whether the issue qualifies for a resolution.
A damaged-product claim does not automatically guarantee a return, exchange, or refund.
4. Wrong Product Received
If you receive a product that is different from the product ordered, please contact AK TEX as soon as possible after delivery.
Please provide your order details along with clear photographs and any other information requested by our team.
After verification, AK TEX may provide an appropriate resolution at its discretion.
5. Unboxing Video
For damaged, defective, missing, or incorrect-product claims, customers are strongly encouraged to record a continuous unboxing video from the moment the package is opened.
The video should clearly show:
- The unopened package
- Shipping label
- Package condition
- Opening of the package
- Product received
- Any visible damage or discrepancy
An unboxing video may be required to properly investigate certain claims.
6. Conditions for Approved Claims
If AK TEX approves a claim for a damaged, defective, or incorrect product, the product may need to meet certain conditions, including:
- Product must be unused
- Product must not be washed
- Product must not be worn
- Product must not be altered
- Original tags should remain attached where applicable
- Original packaging should be retained where applicable
Products that have been used, washed, altered, damaged after delivery, or otherwise modified may not qualify for a resolution.
7. Sale and Discounted Products
Products purchased during sales, promotional campaigns, clearance events, or special offers are also subject to our All Sales Final policy unless specifically stated otherwise on the product or promotion page.
8. Refunds for Approved Cases
If AK TEX determines that a refund is appropriate for an approved claim, the refund method and processing time will be communicated to the customer.
Refunds, where applicable, may be processed to the original payment method or through another appropriate method.
Shipping charges, payment gateway charges, or other non-refundable charges may not be refundable where permitted by applicable law.
9. Order Cancellation
Once an order has been placed and confirmed, cancellation may not be possible.
If you wish to request cancellation, contact us as soon as possible after placing the order. Any cancellation request will be reviewed based on the order's processing and dispatch status.
An order that has already been processed or dispatched may not be cancelled.
10. Customer Responsibility
Customers are responsible for carefully checking the following before placing an order:
- Product details
- Size
- Color
- Quantity
- Shipping address
- Contact information
AK TEX will not be responsible for returns or exchanges resulting from incorrect information selected or entered by the customer.
11. How to Contact Us
If you believe you have received a damaged, defective, or incorrect product, please contact us as soon as possible.
AK TEX
Women’s Clothing & Fashion
Email: satyamchugh4116@gmail.com
Phone: 9257673556
Please include your order number, a description of the issue, and any photographs or videos that may help us assess your claim.
12. Policy Changes
AK TEX reserves the right to update or modify this Return & Exchange Policy at any time.
Any changes will be posted on this page with an updated "Last Updated" date.
IMPORTANT NOTICE
ALL SALES ARE FINAL.
AK TEX does not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or other reasons unrelated to an approved damaged, defective, or incorrect-product claim.
Please review all product information carefully before placing your order.
AK TEX
Women’s Clothing & Fashion
