Shipping Policy

At AK TEX, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 2–5 business days.

Orders may take additional time to process during:

Sales and promotional periods
New collection launches
Public holidays
High-volume order periods
Unforeseen operational circumstances

Once your order has been dispatched, you will receive the available shipping or tracking information through the contact details provided during checkout.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

Location and accessibility
Courier delays
Weather conditions
Public holidays
Transportation disruptions
Incorrect or incomplete address information
Unforeseen circumstances

Remote or difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

AK TEX may offer free shipping on selected orders, products, locations, or promotional campaigns. Any applicable free-shipping offer will be clearly communicated on the website.

Shipping charges may vary depending on the order value, delivery location, promotional offers, or other applicable factors.

4. Shipping Locations

AK TEX currently ships products to locations within India, subject to courier availability and serviceability.

We may be unable to deliver to certain locations where courier services are unavailable.

If your location is not serviceable, we may contact you to discuss the available options.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email address, phone number, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, AK TEX cannot guarantee delivery on a specific date unless specifically stated.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Courier or logistics delays
Severe weather
Natural disasters
Public holidays
Strikes
Transportation disruptions
Government restrictions
Incorrect customer information
High order volumes
Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will make reasonable efforts to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check your:

Name
House/Flat number
Street/Locality
City
State
PIN code
Phone number

AK TEX will not be responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an incorrect address immediately after placing an order, contact us as soon as possible.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts before returning a shipment to the sender.

A delivery may fail because of:

Customer not being available
Incorrect address
Incorrect phone number
Refusal to accept the package
Location being inaccessible
Customer not responding to the courier

If an order is returned to AK TEX due to circumstances attributable to the customer, additional shipping charges may apply for re-delivery, where applicable.

9. Damaged Packages

If your package appears damaged, opened, tampered with, or significantly compromised at the time of delivery, please notify the delivery personnel where possible and contact AK TEX immediately.

We may request photographs, videos, packaging details, order information, or other evidence to investigate the issue.

Any resolution will be handled according to our applicable Return & Exchange Policy.

10. Wrong or Missing Items

If you receive an incorrect product or an item appears to be missing from your order, please contact us as soon as possible after delivery.

Please provide your order number and any requested photographs or videos so that our team can investigate and assist you.

11. Cash on Delivery

If Cash on Delivery (COD) is available on our website, COD orders may be subject to additional conditions, availability restrictions, or charges.

COD availability may vary depending on the delivery location and courier service.

We reserve the right to restrict COD availability for certain orders or locations.

12. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be handled according to our order cancellation and return policies.